Rochen http://joomlahosting.co/media/reviews/photos/thumbnail/300x200s/f1/99/cf/rochen-hosting-logo-300-52-1361934142.jpg

Expert Rating: 8.8

User Rating: 6.0

$8.95/Month

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Hightlights:

  • Joomla.org's official host
  • Over 10 years in hosting
  • Host over 15,000 websites

"Rochen is a very consistent hosting company with great servers that work great with Joomla"

David Blane

Review by David Blane
Created: June 23, 2011 / Updated: March 01, 2013
 
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Editor review


We found Rochen to be a great choice for speed and support.

After several years of hosting with Rochen (pronounced “rockin”) we have found that they are very consistent. Great uptime, speed and reliability.

Tech support is helpful and knowledgeable. They are great at working with Joomla (They actually host Joomla.org!).

Signing up only takes 10-15 minutes, and they will help you get everything set up. They have a custom built Joomla manager called “Joomla Utilities” which is very helpful in getting Joomla set up or migrated.

Hosting with Rochen is a little more expensive, but their servers are top notch and they have been a great choice for us a long time.
Overall rating 
 
8.8
Ease of Use 
 
9.0
Speed/Uptime 
 
9.0
Customer Support 
 
9.0
Security/Reliability 
 
9.0
Price 
 
8.0

Good company

Reviewed by: David Blane
Reviewed on: January 23, 2012

Full Review


We found Rochen to be a great choice for speed and support.

After several years of hosting with Rochen (pronounced “rockin”) we have found that they are very consistent. Great uptime, speed and reliability.

Tech support is helpful and knowledgeable. They are great at working with Joomla (They actually host Joomla.org!).

Signing up only takes 10-15 minutes, and they will help you get everything set up. They have a custom built Joomla manager called “Joomla Utilities” which is very helpful in getting Joomla set up or migrated.

Hosting with Rochen is a little more expensive, but their servers are top notch and they have been a great choice for us a long time.

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User reviews

Average user rating from: 3 user(s)

Overall rating 
 
6.0
Ease of Use 
 
6.3  (3)
Speed/Uptime 
 
5.8  (3)
Customer Support 
 
4.0  (3)
Security/Reliability 
 
6.8  (3)
Price 
 
7.2  (3)
Ratings (the higher the better)
  • Ease of Use
  • Speed/Uptime
  • Customer Support
  • Security/Reliability
  • Price
Overview
Pros and Cons
Comments
Moved to Rochen several years ago after being with two others listed here which were cause endless frustration with donwntime and slow servers and less than adequate customer service.

Never had a problem at Rochen and am now on Reseller Account managing 15 sites.
Overall rating 
 
9.2
Ease of Use 
 
9.5
Speed/Uptime 
 
10.0
Customer Support 
 
8.5
Security/Reliability 
 
8.5
Price 
 
9.5

Constantly the best

Overall Rating: 9.2 out of 10
Reviewed by: Sambob
Reviewed on: January 03, 2013

Full Review

Moved to Rochen several years ago after being with two others listed here which were cause endless frustration with donwntime and slow servers and less than adequate customer service.

Never had a problem at Rochen and am now on Reseller Account managing 15 sites.

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I tried two different ways to report an email problem (intermittent outages) with Rochen. Customer support responded with: "there are no problems on our end, and the server is not offline. Just stating "it is showing offline" does not mean anything."
I explained I had tried my best, so asked if the support ticket could be handled by someone with a less patronising tone and perhaps more patience with a non-technical customer. Here is the response:
"becoming argumentative or personally insulting is not constructive, and will result in this ticket being closed."
So before signing up with Rochen you need to understand their interpretations of some key interactions:
* Criticism is interpreted as personal insult
* Pointing this out is interpreted as argumentative
* Resolution of support issues comes about when they close your ticket, not when the problem is solved.
Overall rating 
 
5.3
Ease of Use 
 
3.0
Speed/Uptime 
 
5.0
Customer Support 
 
0.5
Security/Reliability 
 
9.0
Price 
 
9.0

Appalling customer service

Overall Rating: 5.3 out of 10
Reviewed by: Chiefbull
Reviewed on: December 20, 2012

Full Review

I tried two different ways to report an email problem (intermittent outages) with Rochen. Customer support responded with: "there are no problems on our end, and the server is not offline. Just stating "it is showing offline" does not mean anything."
I explained I had tried my best, so asked if the support ticket could be handled by someone with a less patronising tone and perhaps more patience with a non-technical customer. Here is the response:
"becoming argumentative or personally insulting is not constructive, and will result in this ticket being closed."
So before signing up with Rochen you need to understand their interpretations of some key interactions:
* Criticism is interpreted as personal insult
* Pointing this out is interpreted as argumentative
* Resolution of support issues comes about when they close your ticket, not when the problem is solved.

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I had a basic site (K2 blog & Kunena Forum) with Rochen. I received an abuse email that said my site was using too much CPU power, but provided me way to isolate the issue. When I asked for help, Rochen support (in effect) said it was my problem and not theirs. To add insult to injury, they forced me to forego my family on Thanksgiving weekend and provide them daily updates all weekend on everything I was doing to fix an issue I had no way to test without access to their server tools. Rochen is UNSAT!!! Stay away!!!!
Overall rating 
 
3.6
Ease of Use 
 
6.5
Speed/Uptime 
 
2.5
Customer Support 
 
3.0
Security/Reliability 
 
3.0
Price 
 
3.0

Avoid Rochen - Terrible Customer Support

Overall Rating: 3.6 out of 10
Reviewed by: PlaneCDR
Reviewed on: November 28, 2012

Full Review

I had a basic site (K2 blog & Kunena Forum) with Rochen. I received an abuse email that said my site was using too much CPU power, but provided me way to isolate the issue. When I asked for help, Rochen support (in effect) said it was my problem and not theirs. To add insult to injury, they forced me to forego my family on Thanksgiving weekend and provide them daily updates all weekend on everything I was doing to fix an issue I had no way to test without access to their server tools. Rochen is UNSAT!!! Stay away!!!!

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Best Plan

Monthly Transfer
50GB
Disk Space
1GB
Price
$8.95/Month
Money Back
15 Day

Specs and Features

Control Panel
cPanel
Databases
  • PHPMyAdmin
  • MySQL
Easy Install CMS
  • Joomla
  • Drupal
  • WordPress
Email Features
  • Webmail
  • POP3
  • IMAP
  • Email Forwarders
  • Anit-Spam
  • Anit-Virus
Platform
  • Unix
  • Linux
Server Side Scripts
  • SSI
  • PHP
  • CGI
  • Python
  • Perl
Web Stats
  • Referrer Logs
  • Raw Log Manager
  • Error Logs
  • AWStats
  • Webilizer
Types
  • Shared Hosting
  • Green Hosting
  • Business Hosting
  • VPS Hosting
  • Dedicated Hosting

Support

Support Ticket
Yes
Phone Support
No
Availability
24/7
Twitter
Yes
Facebook
Yes

Company Info

Company Name
Rochen
Headquarters
Dundee, UK
Support Phone Number
N/A
Address
11 Dudhope Terrace Dundee, DD3 6TS
Number of Employees
50-100

Rochen Hosting was founded in Scotland by Chris Adams in July, 2000. After more than 10 years, they have solidified their reputation as a serious competitor in the hosting business. Rochen hosts more than 15,000 websites. They also developed their own special Joomla management software called Joomla Utilities.
Rochen is widely reknown in for their sophisticated data center infrastructure. This includes high-definition, quad core, supermicro, rackmount servers. Their data centers are in Dallas, Texas. Due to their advanced hardware, most in the hosting community refer to them as the most reliable web host.
Rochen’s stated vision is “to create a hosting provider that offers superior service and the best customer support in the industry.”

Rochen Plans and Features

Their shared hosting plan costs $7.95 per month (with free setup). RAID10 Protected SCSI Storage of 300 MB with a monthly data transfer limit of 20 GB. One domain is free, but you can buy more. They also offer rates in increments of storage and bandwidth.

With the basic plan you get: unlimited email accounts, email forwarders, auto responders and free mailing list software. MySQL and PostGre databases are unlimited and are backed up daily. Programming languages included are Dual php4 and php5, Perl, Python, Zend optimizer, and automatic blog installations are supported. Content Management Systems are also free to install (Joomla, Drupal, Wordpress).

Rochen makes a statement of confidence with their no-questions-asked, 15-day money back guarantee for their hosting plans.

Hosting Environment

Your account management area is run with cPanel. In this area you can configure email, FTP accounts, manage databases etc. phpmyadmin and phppgadmin are both available from within the control panel for administration of MySQL databases. MySql can also be adjusted for you to access databases remotely. There is no polluted, extra addon’s in the control panel which means It’s clean and easy to navigate.

Rochen and Joomla

Rochen supports Content Management Software including Joomla. One-Click installers can be found here. Use their custom tool Joomla Utilities for a VERY easy installation of Joomla with a management area built in. This area includes a migration tool that has proven very effective. Fantastico is a 3rd party One-Click installer script found in your cPanel. It’s just as easy to use, but is not as streamlined for Joomla. Of course, manual installation is available with the file manager or via FTP.

Tech Support

Once you are signed up with Rochen, the support area is available any time through the ‘My Rochen’ customer portal. Highly qualified engineers provide technical assistance 24/7. Rochen does not cut costs by outsourcing tech support. They have staff in the United States, Canada, United Kingdom and Australia to provide support whenever and wherever you will need it. They also have a valuable customer discussion forum and the well-developed knowledge base.

Conclusion

While most of Rochen’s competitors offer a extra features, those at Rochen say that they offer realistic numbers while other hosts over promise a lot. What has been Rochen’s strongest characteristic is their commitment to high quality speed, uptime and overall performance because of their excellent hardware. Go with Rochen if you are wanting consistently great hosting service technically and reliably.

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